Item purchased will be shipped out within 1-2 business days after payment is made in full. (unless ordering a custom piece, in which case, shipment will be about 5-7 business days after payment)
I ship USPS First Class mail. If you would like additional protection on your items (insurance, etc) please contact me and I will send you an invoice.
International Shipping Time-line:
International shipping is usually quick but in rare occasions it can take up to 6 weeks. Contact me if you would like to add a faster shipping method to your order.
REFUNDS AND EXCHANGES
If your purchase was damaged during shipping,please return your purchase. I will send out new items once your items have been returned. (Due to the fact that all of my handmade treasures are unique, and exact replica of the damaged item may not be possible to make, but I will try my hardest to make a duplicate)
While it has never happened before, I thought I would cover all bases. If your purchase is lost, I will send new items out for up to $30 value. If your purchase was over $30 and insurance was not purchased, Sunshyne Silverwear is not responsible. We will ONLY insure $30 or less. If you would like to add insurance to your order, contact me and I can send a PayPal invoice. (All domestic packages are sent out with tracking to avoid this problem altogether)
* lost is described as a package not making it to its intended destination after a 4 week time period (for domestic shipments only) according to the USPS tracking. I am not responsible for packages delivered but never received do to theft or wrong address given on original order.
Because international shipping does not have tracking available, I cannot be responsible for lost shipments. Insurance should be purchased by the customer.
If you are not satisfied with your purchase for any reason, please contact me. I will do everything in my power to make you a satisfied customer.
I accept returns minus shipping costs within one week of receiving your item. Contact me first please.